Privacy Policy

Introduction

Welcome to https://steering-repair-accident.collision-talk.com (referring to our company as ‘we’, ‘us’, or ‘our’ throughout this policy). We are dedicated to maintaining a transparent and secure environment for all users who interact with our website, applications, services, and products. This Privacy Policy is designed to inform you about the types of personal data we collect from you, how we use and protect that data, and your rights regarding it.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Website: Our main website at https://steering-repair-accident.collision-talk.com.
Applications: Any mobile or desktop applications developed and maintained by us.
Services: Online services we offer, such as customer support, appointment booking, and newsletter subscriptions.
Products: Physical products that include technology components and require data processing.

Please note that this policy does not extend to external platforms, applications, or services accessed through links on our website. These third-party entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines the practices for the following interactions:

Using Our Services: When you sign up as an authorized user, access our applications, or utilize our online services.
Visiting Our Websites: If you browse our websites linked to this policy.
Communication: Receiving communications from us via email, phone calls, text messages, or newsletters.

Personal Data Collection

We collect various categories of personal data, which can include:

Account Information: Your username, email address, and password hash for secure login.
Payment Details: Credit/debit card numbers (encrypted), billing address, and payment history.
Financial Data: Bank account information for direct deposits or payments.
Purchase History: Records of your transactions, including products purchased, quantities, and prices.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile phone numbers for analytics and user experience improvement.
Location Data: Information about your geographical location when you interact with our services.
Feedback and Reviews: Comments, ratings, and other feedback you provide to enhance our products and services.
Social Media Details: If you choose to log in or share content via social media platforms, we may collect data from those accounts (subject to their privacy policies).
Product Information: Details about the products you browse or purchase, including preferences and customization options.

We gather this data through various means: user forms, account creation, browsing activities, payment transactions, surveys, and automated tracking tools. Additionally, third-party services might share personal data with us for specific purposes, adhering to their respective privacy agreements.

Cookies

We employ cookies to enhance your online experience and gather analytics on website usage. Cookies are small text files stored on your device by our servers or third-party providers. They serve various functions:

Strictly Necessary: These cookies enable core features like login, language preferences, and form submissions.
Preferences: They remember settings you’ve chosen to personalize your experience (e.g., theme, language).
Analytics: Used to track website usage, performance, and user behavior for statistical analysis.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their devices.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes specified in this policy or as required by law. Once the purpose has been fulfilled, we will either delete or anonymize your data. In some cases, specific legal obligations might require us to keep certain records for a minimum period.

Security Measures

To protect your personal data from unauthorized access, use, or disclosure, we implement robust security measures:

Data Encryption: We use encryption protocols to secure data in transit and at rest.
Secure Third-Party Processing: Engaging trusted third-party service providers who adhere to strict data protection standards.
Access Controls: Limiting access to personal data based on the ‘need-to-know’ principle among our staff members.

Children’s Privacy

We do not intentionally collect or solicit personal information from children under 18 years of age. If you believe we have collected such data, please contact us, and we will take immediate steps to rectify the issue.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access: Request access to the personal data we hold about you.
Rectification: Ask for corrections if your data is inaccurate or incomplete.
Erasure (Right to be Forgotten): Demand the deletion of your data in specific circumstances.
Restriction: Limit our processing of your data under certain conditions.
Data Portability: Receive your personal data in a structured, commonly used format and have it transferred to another controller.
Objection: Object to the processing of your data for specific or all purposes.
Non-Discrimination: Be free from discrimination when exercising any of your rights.
Appeals/Complaints: File complaints with us or relevant supervisory authorities and seek redress if you believe your privacy rights have been violated.

To exercise these rights, please contact our Data Privacy Team at [email protected] or via postal mail to:

[Address]

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or for legal compliance. We will post a notification on our website if there are significant changes, and we encourage you to review this page periodically.

Contact Information

For any questions regarding this policy, to request access to or deletion of your data, or to unsubscribe from communications, please reach out to us:

Email: [email protected]
Postal Mail: [Address]